Your frequently asked questions - answered!

  • ​What is Trust My Garage?

    Trust My Garage is a collection of Britain’s best local independent garages – all dedicated to the highest standards of skill and personal service.

    All the garages in Trust My Garage are members of the Independent Garage Association which is part of the Retail Motor Industry Federation, one of Britain’s oldest motor trade organisations. IGA members are true professionals who have to comply with a strict code of practice.

    Each and every customer of all Trust My Garage members can rely on using a nationally recognised brand. If there’s a problem that can’t be sorted out between you and your garage, Alternative Dispute Resolution services are available to help achieve a happy outcome.

  • ​How does it work?

    Simply put your postcode into our search bar on the “find a garage” page, or use your current location to bring up your closest Trust My Garage members. From there, you can refine your search by service or whether they accept Car Repair Plan or not. Once you’ve found a garage, you can check opening times, contact details, services offered and reviews – or submit a quick form to get an estimate from your garage.

  • ​Why should I trust my vehicle to an independent garage?

    All prospective Trust My Garage members are required to complete a comprehensive audit of their facilities before we will confirm their membership. This give you the assurance that any garage listed on our website will do a professional job for a fair price on your vehicle, all while treating you and your vehicle with respect.

    All IGA members automatically have access to Alternative Dispute Resolution through the National Conciliation Service. If at any point, you are unhappy with the service you have received, the NCS is there to resolve a dispute without involving the courts.

  • ​But my car is in warranty. Don’t I have to take it to a main dealer for repairs and servicing to keep the warranty valid?

    It’s a common misconception that having your new car serviced at an independent garage will void your warranty, and that you must go to a franchised dealer. This is absolutely not the case, and in fact under European Law, the Block Exemption Regulations give you the right to have your vehicle serviced, maintained and repaired at an independent garage of your choice, without invalidating your warranty. This is as long as the independent garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”, which all Trust My Garage members comply with.

  • ​What do I do if I have a problem with my garage?

    If you have a problem with one of our members, please contact them and give them a chance to resolve the matter. If you can’t come to a solution, our garages are backed by the Trust My Garage £1k Guarantee scheme

    The Trust My Garage £1000 Guarantee is a financial reassurance scheme backed by the IGA.

    You will need to file an official complaint with the National Conciliation Service (NCS), our independent Alternative Dispute Resolution (ADR) provider, at www.NationalConciliationService.co.uk.  If you are judged to be in the right after completing the ADR process, the IGA will underwrite the payment of any financial award up to £1,000.

    To claim, you must follow the complaints procedure as outlined in the Trust My Garage Code of Practice Appendix 2 (full document here).

  • ​How do I leave feedback for a garage?

    To leave feedback for your garage, you will need to search for them using our “find a garage” page. Once you have found your garage, clicking on “review garage” will take you to a web form where you can give details about yourself, your vehicle, and the service you received.

  • ​How do I find out if my local garage is a TMG member?

    You can put your postcode into our search facility and see if they come up. Trust My Garage members will have prominently displayed Trust My Garage marketing materials around their premises – just look for the blue crest or our mascot “Trusty”.

  • ​What is Car Repair Plan?

    The Car Repair Plan allows you to shield yourself from unexpected repair costs by providing a free, easy and flexible way to budget for car servicing and repairs.

     It allows you to save as much or as little as you want on a regular basis to ensure that you always have the funds available to pay for the service and repair of your car - and other vehicles in your family. You add a set amount into your account every month, and you can alter the payment or take a break at any time, or when you feel you have built up enough of a fund.

    Visit www.CarRepairPlan.co.uk to find out more and sign up.

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Why Choose a Trust My Garage Member?

All TMG members:
  • Comply with a strict code of conduct
  • Will treat you and your vehicle with respect
  • Work to the highest standards
  • Are backed by CTSI and the IGA