Your frequently asked questions - answered!

  • What is Trust My Garage?

    Trust My Garage is a consumer focused programme designed to raise the awareness and perceived quality of independent service & repair garages in the UK, while providing consumers with total confidence in the work being advised and completed. It is backed by the Independent Garage Association (IGA), which is part of part of the RMI, one of Britain's largest and oldest automotive trade associations.

    This is a unique programme as it is included at no cost within IGA membership, and has no ties to other products and services. The Consumer Codes Approval Scheme, run by Chartered Trading Standards Institute, has also approved the Trust My Garage Code of Practice

  • Who are the Independent Garage Association?

    ​The RMI’s Independent Garage Association is the largest and most prominent representative body in the independent garage sector.

    The IGA aims to support and encourage independent garages to thrive in all aspects of their business by offering advice, information and services which ensure that the independent service and repair sector can remain efficient and competitive in an increasingly complex business landscape.

    The IGA is one of the member organisations of The Retail Motor Industry Federation (RMI) is the UK's leading automotive trade body and one of Britain’s oldest motor trade organisations, representing franchised car and commercial vehicle dealers, independent garages, bodyshops, motorcycle dealers, petrol retailers, auction houses and cherished number plate dealers, who provide sales and services to motorists and businesses across the UK. 

  • Who can join?

    Any current members of the IGA who carry out vehicle repairs and servicing can apply to join Trust My Garage if they agree and adhere to the Trust My Garage terms and conditions. For more information about IGA membership, click here.​

  • ​What’s in it for my business?

    The Trust My Garage scheme presents a unique opportunity to promote your business to both existing and prospective customers, offering them a level of service second to none, at no extra cost to you or your business.

    The scheme also provides for those without an all-important web presence, consistently ranking within the top 10 search results on Google. 

  • ​Why Trust My Garage? Why not other consumer codes?

    Trust My Garage is the first and only CTSI-approved consumer scheme specifically for independent garages, and is part of a nationally recognised brand of quality assurance. There is no cost to join for current IGA members.

  • ​What requirements are there to qualify for membership?

    By registering for Trust My Garage, you are expected to adhere to the CTSI-approved Trust My Garage Code of Practice relating to service & repair. Within membership, there is also a requirement to sign up to, and honour, the Trust My Garage Customer Charter, which must be prominently displayed at all times.

    Membership will mean a commitment to constant improvement of your business and to ensure that all staff are fully trained and supported in their personal development, and that you will meet or exceed the Trust My Garage Customer Charter.

  • Sounds great! How to I register?

    We have two methods for registering interest in the Trust My Garage scheme, both designed to be as simple as possible to complete. One method is to contact our member services team in Rugby on 0845 305 4230, where they will be happy to do this for you over the phone.

    The second method is to register online. Your membership number will be your current RMI membership number and your password will be generated for you. Once you log in you will be taken to your garage account page, where you can upload many details about your garage, which consumers will see on your garage profile page.

    When registering, you will be asked to provide some key information regarding your business e.g. address, contact name and phone number. We will also give you the opportunity to supply us with details about the goods and services you offer such as MOT and exhausts etc.

    From there we will arrange for a member of our auditing team to come out and assess your business, to get your application approved as soon as possible.

    Audits are categorised into 5 sections; facilities and branding, customer care and process, technical scope, legislation, and equipment.

  • ​What does continuing Trust My Garage membership mean?

    Becoming part of the Trust My Garage network means consistent commitment to the Trust My Garage Code of Practice and Customer Charter. Trust My Garage periodically carries out audits on its members to ensure that our high standards are being met.

     If you fail to meet the requirements of the registration process, you will not be permitted to join Trust My Garage. We will, however, work with you to help you meet any criteria you fail. Your membership can be suspended and revoked if you fail to honour the programme. Again, we will work with you during this process to ensure full compliance.

  • ​How can I find out news and progress with Trust My Garage?

    You will receive communications from us via email, and you can always check our website or phone our member services team on 0845 305 4230.

​Why Join the TMG Network?​

​Benefits include:

  • Raise your profile with a nationally recognised brand
  • Backed by CTSI and the IGA
  • Honest and genuine customer review system
  • Marketing support, including signage and TV advertising
  • Included with IGA membership, subject to passing CTSI audit
FIND OUT MORE

Our Customer Charter

​All TMG members commit to our strict Code of Practice and Customer Charter.

Customer Charter
READ IT HERE